Privacy Policy
Last modified: August 9, 2024
Introduction
Batbox Holding, Inc. (“Company” or “We”) respects your privacy and is committed to protecting it through compliance with this policy.
This policy describes the types of information we may collect from you and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to the information we collect:
Through email, text, and other electronic message
Through our website(s) that link to this policy; and
Through our mobile application (whether on IOS or Android) (the “App”).
Collectively, we refer to the electronic messages, the website(s) and the App as the “Services.”
This policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Services.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Services. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Services, including information:
by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”); an
about your internet connection, the equipment you use to access our Services, and usage details.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the Services. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
Information You Provide to Us. The information we collect on or through our Services may include:
Information that you provide by filling in forms on our Services. This includes information provided at the time of registering to use our Services, subscribing to our service, or posting material (if available). We may also ask you for information when you report a problem with our Services.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes
Details of transactions that are carried out through our Services. We may use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your payment-related data will be collected by the third-party payment service and not by us
Your search queries on the Services.
We require that you furnish certain information when you register for an account. For example, if you are a customer, we may collect your first and last name, email address, mobile phone and/or telephone number, and postal code to create and administer your account. We also collect information relating to the transactions carried out through the Services.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Services, including traffic data, location data, logs, clickstream data, usage data, and other communication data and the resources that you access, download, and use on the Services.
Information about your computer and internet connection, including your IP address, operating system, and browser type. We may also derive your approximate location from your IP address.
​The information we collect automatically helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Services according to your individual interests.
Speed up your searches.
Recognize you or your company when you return to our Services.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer that allows us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services.
Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Pixel tags and other similar technologies.
​Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.
Analytics. We may use Google Analytics, Adobe Analytics or another similar solution, which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, mobile applications, and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and Adobe’s practices by going to https://www.adobe.com/privacy/policy.html. You may exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout and may exercise the opt-out provided by Adobe by visiting https://www.adobe.com/privacy/opt-out.html#communication.
For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
How We Use Your Information
We use information that we collect about you or your company or that you provide to us, including any personal information:
To provide our Services to you or your company.
To provide you or your company with information, products, or services that you request from us.
To fulfill any other purpose for which you provide the information.
To provide you with notices about your account and/or your participation in the loyalty program.
To carry out our obligations and enforce our rights arising from any contracts or transactions entered into between you or your company and us.
To notify you or your company about changes to our Services or any products or services we offer or provide though it.
To allow you or your company to participate in interactive features on our Services.
To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information or offers tailored to your interests.
In any other way we may describe when you or your company provide the information.
To provide you with information regarding products and services that may be of interest to you.
To provide you with targeted ads.
For any other purpose with your consent.
Mobile phone numbers may be used to all or send recurring text messages to you to administer the Services. You may be liable for standard SMS and-per-minute charges by your mobile phone carrier. We may also send you push notifications (with your consent where required by applicable law) which you can opt out of on your mobile device. Data rates may apply.
Booking SMS Alerts:
We use your phone number to communicate with you. Each time you initiate a booking on our website as a returning Hits member, we will send a verification code (to the phone number you are required to enter) by text message to authenticate your Player Profile during the sign-up process. As outlined in our website Terms of Use, you may expressly consent to receive additional text messages from Batbox by booking a batting cage time. We may send you additional transactional text messages or other notifications about your booking or reservation status at Batbox.
Batbox Hits SMS Alerts Program:
When you opt-in to Batbox Hits SMS alerts, we will send you marketing messages about Batbox promotions, events, and discounts.
You can cancel the SMS service at any time. Just text "STOP" to the shortcode. After you send the SMS "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did, and we will send you SMS messages again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or get help directly at help@batboxusa.com.
Carriers are not liable for delayed or undelivered messages
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 3 notifications per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
You must be 18 or older to participate in the Batbox Hits mobile text program. If you are a minor, you must provide adult permission to join in Batbox Hits.
By providing your mobile phone at opt-in, you consent to receive future recurring automated marketing text messages to the mobile number provided from or on behalf of Batbox. You also acknowledge that your agreement to receive these messages is not required as a condition of purchase.
Message & data rates may apply. All charges are billed by and payable to your mobile service provider. Batbox does not charge you for sending or receiving text messages. You can unsubscribe at any time by texting "STOP" to XXXXX. A text will be sent confirming your removal. Batbox reserves the right to remove subscribers from our messaging database. For more info, text "HELP" to XXXXX or contact us online.
This program is not available on all carriers, and Batbox is not liable for any delays in the receipt of any SMS messages or undelivered messages.
Data obtained from you in connection with this text message service includes your cell phone number, your carrier's name, the date, time, and content of your messages, and other information you provide to Batbox as part of this service. We use this information to contact you with products or services that may be of interest to you and to provide the services you request from us. Your information may be shared with third parties for Batbox's services.
For more information, see Choices About How We Use and Disclose Your Information.
Disclosure of Your Information
We may disclose information that does not identify you specifically, such as information that has been aggregated in such a manner that it no longer reveals your specific identity, without restriction. We commit to maintaining and using deidentified data without attempting to restore that data so that it allows individuals to be identified.
We may disclose personal information that we collect or you provide as described in this privacy policy:
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Batbox Holding, Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Batbox Holding, Inc. about users of our Services is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
App-Store Providers: We may provide your identity and mobile device identifier to third-party app store providers (for example, the Apple App Store), to allow you to download our mobile apps.
To third-parties with whom we have marketing agreements for commercial purposes.
With your consent.
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We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our policies and other agreements.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Batbox Holding, Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
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Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the information you provide to us. We have created mechanisms to provide you with the following control over your information:
Cookies and Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you do not want Flash cookies stored on your device, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel and instructions found on the Global Storage Settings Panel. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Third Party Services
This policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as X f/k/a Twitter, YouTube, Meta, Apple, Google, Microsoft, RIM, Adobe, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the App.
Sensitive Information
Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to race or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or union affiliation) on or through the Services or otherwise to us.
Data Retention
We may retain your personal information as long as necessary to comply with our legal obligations, resolve disputes and/or enforce our agreements; and/or as long as needed to provide you with the Services.
We may dispose of or delete any such personal information at any time, except as set forth in any other agreement or document executed by Company or as required by law.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Services like message boards. The information you share in public areas may be viewed by any user of the Services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
Your Privacy Rights
You can exercise your privacy rights in accordance with applicable law and/or this Privacy Policy by contacting us at help@BatboxUSA.com. Depending on where you reside, you may have multiple privacy rights, subject to applicable law, with respect to the personal information we process about you.
Push Notifications: You have the option to receive updates and other information via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.
Delete personal information. You can ask us to erase or delete all or some of the information about you
Change or correct personal information. You can edit some of the information about you. You can also ask us to change, update or fix information about you in certain cases, particularly if it is inaccurate.
Opt-Out Rights. You have the right to opt out of the use of your personal information for targeted ads and/or the sale of your personal information.
You can review and change your personal information by logging into the Services and visiting your account profile page.
Notwithstanding the above, please note that we may still need to retain personal information necessary to carry out transactions through the Services or as otherwise permitted by applicable law.
If you are authorized to make an access or deletion request on behalf of a data subject, please reach out to us at help@batboxusa.com and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a data subject.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Services and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at help@BatboxUSA.com or write to us at Batbox Holding, Inc., 5100 Belt Line Road, Suite 612, Addison, Texas 75254, USA.
Disclaimer of Applicability of Certain State Data Privacy Laws
We are not subject to regulation under the California Consumer Privacy Act of 2018 (“CCPA”), the Colorado Consumer Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Florida Digital Bill of Rights, Oregon’s Consumer Privacy Act, the Utah Consumer Privacy Act (“UCPA”), or the Virginia Consumer Data Protection Act (“VCDPA”) (collectively “State Data Privacy Laws”). Therefore, even if you are a resident of California, Colorado, Connecticut, Florida, Oregon, Utah or Virginia and we may have personal information about you that is the type of information subject to the State Data Privacy Laws, the State Data Privacy Laws are not applicable to us or to our relationship with you.
With respect to the Texas Data Privacy and Security Act (“TDPSA”), because we use your personal information for targeted ads, you have the ability to opt-out of that sort of processing under the Your Privacy Rights section above.
Your California Privacy Rights
As discussed above, we are not subject to regulation under the California Consumer Privacy Act of 2018 (“CCPA”). However, if you are a resident of the State of California and Company has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from Company free of charge regarding the manner in which we share certain personal information collected through the Services with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of Company’s sharing of such information with such third parties. Please submit any such request (“California Privacy Rights Request”) to any one of the following:
For each California Privacy Rights Request, please state “Your California Privacy Rights” in the email or letter subject line, and clearly state the following in the body:
a. the nature of your request;
b. that the request is related to “Your California Privacy Rights;”
c. your name, street address, city, state, zip code and email address; and
d. whether you prefer to receive a response to your request by mail or email.
You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.
To exercise your rights under this section, you can e-mail us at help@BatboxUSA.com or write to us at Batbox Holding Inc., 5100 Belt Line Road, Suite 612, Addison, Texas 75254, USA.
Users Located Outside the United States.
We are headquartered in the United States of America. Personal information may thus be accessed by us or transferred to us in the United States. By providing us with personal information, you consent to the storage or processing of your personal information in the United States and acknowledge that the personal information will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of your personal information.
We will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored.
Children Under the Age of 18
The services are intended for a general audience; not children under 13 years of age.
We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act (“COPPA”) in a manner not permitted by COPPA. If you believe that we mistakenly or unintentionally collected the personal information of a minor through the Services, please notify us through help@BatboxUSA.com so that we may immediately delete the information from our Services and make other necessary corrections.